Cancellation Policy:

• Shipped orders aren’t eligible for cancellation.
• Orders not shipped within 3 days from the order date are eligible for cancellation.
• If the order is similar to the last order, it is eligible for cancellation. 
• Any order placed by mistake is eligible for cancellation.

If the received product differs in quantity, it is eligible for cancellation.(Note: Items which are not delivered to the customer eligible for cancellation)

Refund Policy:

• If the customer receives a damaged replacement plant, they are eligible for a refund upon image verification of the replacement.
• If a replacement plant arrives damaged, kindly provide a photo of it in the temporary pot to claim a refund.
• If the customer receives incorrect item(s), they are entitled to a refund.
• If any item(s) are missing from the package, the customer is eligible for a refund upon image or video verification.
• If an item(s) is marked as Return to Origin (RTO) for any reason, the customer is eligible for a refund.
• If the customer has not received the items, but the courier has marked them as delivered, they may request a refund following verification by the courier. The customer must report the issue to our support team within 7 days.
• If the planter is found to have visible scratches or is broken, we will promptly initiate a refund for the item upon image or video verification.
  
  All the Approved Replacement and exchange will be complete with 15 business working days.
  
  All the Approved refund under the refund Policy will be credited with 5-9 Business working days to the original payments method.